Founder-led design for the experience outside and the operation inside.
I’m Jimmy Salem, a designer and experience architect based in Greece.
My background sits between digital design, hospitality, operations, and sensory
experience. That combination shapes how I see a business: not as a collection of pages
and tools, but as a connected experience for the people it serves and the people who
make it work.
Through Salem Experience Design, I shape the customer-facing presence: websites,
booking journeys, brand touchpoints, and guest or customer interactions. Through Salem
OS, the same philosophy continues into bespoke operational software designed around the
business itself.
Common questions
What people usually need to know before starting.
The right project is usually part website, part brand presence, and part experience
design. These questions help clarify where Salem Experience Design can be useful.
What does Salem Experience Design do?
Salem Experience Design is the broader design practice. It shapes customer-facing
experiences through websites, brand presence, booking journeys, printed materials,
and guest-facing touchpoints; Salem OS applies the same philosophy to bespoke
operational software.
Who is Salem Experience Design for?
Independent, creative, and experience-led businesses with individual character —
including artists, makers, boutique hospitality, retreats, restaurants, cultural
projects, and premium independent services.
Does Salem Experience Design work outside Greece?
Yes. Salem Experience Design is based in Greece and works internationally through
clear remote communication, structured project stages, and direct collaboration.
Does Salem OS replace existing specialist software?
Not unnecessarily. Salem keeps specialist software that already works, designs and
builds what is genuinely missing, and connects the information and workflows that
should work together.
Discovery
Tell me how your business works.
You do not need to arrive with a solution. Start with what the business is trying to
make people feel, what already works, and where the experience or operation becomes harder than it should be.
What to expect
A direct conversation
Understanding before any solution is proposed
Clear scope before work begins
A custom approach shaped around the business itself
What works already kept in place where it belongs
A final result designed for clarity, trust, and long-term use